Terms of Service

PaidLane is operated by J2DIGITAL (Pty) Ltd, registration number 2026/636581/07, a company registered in South Africa with its registered office at 18 Sandown Road, Unit D12 Montego Bay, Cape Town, Western Cape, 7441, South Africa. “We”, “us” and “PaidLane” mean that company. “You” means the business using the service.

You can reach us at hello@paidlane.app, with or without an account.

PaidLane is software for one-person trade businesses: writing quotes, turning them into invoices, and chasing unpaid invoices automatically. It is a tool you use to run your business. It does not carry out work for you, does not guarantee that you will be paid, and is not a party to anything you agree with your customers.

You must be 18 or over and using PaidLane for a business. One account is for one business. You are responsible for what happens under your account and for keeping access to your email secure, because that is how signing in works.

The information you put in — your business details, your prices, your customers, your documents — is yours. You are responsible for it being accurate and for having the right to hold your customers' details. Because you decide what customer data goes in and why, you are its controller and we process it for you on the terms of our Data Processing Agreement, which forms part of this agreement. The Privacy Policy explains who is responsible for what.

PaidLane costs $39 per month or $390 per year. New accounts get a 14-day free trial, which requires valid card details. Nothing is charged during the trial. If you do not cancel before it ends, the subscription begins and you are charged. We email you before that happens.

Payments are taken by Lemon Squeezy, who act as Merchant of Record. That means Lemon Squeezy is the seller of the subscription and handles the payment, the receipt and any sales tax or VAT. Card details never reach us. Their terms apply to the transaction alongside these.

The price you pay is always the one shown at checkout; if the figures above ever disagree with it, the checkout is right.

Refunds: 14 days, no questions asked. If you are not happy, email us within 14 days of a charge and we will refund it in full. That applies to your first charge after the trial and to every renewal after it. You do not have to give a reason and we will not try to talk you out of it. Refunds are issued through Lemon Squeezy and usually reach your statement within ten days.

You can cancel at any time and keep access until the end of the period you have paid for. Cancelling stops the next charge; it does not by itself refund the current one — ask if you want that and you are inside the 14 days.

If you are a consumer in the EU or the UK, your statutory right to withdraw within 14 days is unaffected by anything in this section, and nothing here limits it.

We may change the price. If we do, we will tell you at least 30 days beforehand and the new price will only apply from your next renewal. If you do not want to pay it, cancel before then.

• Use PaidLane to send anything unlawful, misleading or harassing.
• Invoice for goods or services you have no right to sell.
• Upload data you have no right to hold.
• Try to break, overload or get around the security of the service, or access another business's data.
• Resell or rebrand PaidLane as your own product.

We may suspend an account that does any of these, and will tell you why unless the law stops us. Suspension for a serious breach may be immediate; otherwise we will give you a chance to put it right first. A suspended account keeps the read-only access and the export described in §6 — we do not use your records as leverage even when we are the ones ending the relationship.

This is a promise we intend to be held to, so it is written here rather than left as a policy we could quietly change:

Your records stay yours. When a subscription lapses or is cancelled, PaidLane becomes read-only — you can still open every quote, invoice and customer, and you can still export them all as spreadsheets, for as long as the account exists. What stops is making new work: new quotes, new invoices, and reminders going out.

We will never hold your data hostage to get you to pay. If you want the account deleted entirely, email us and we will do it within 30 days — see §8 of the Privacy Policy for exactly what is removed and what we are legally obliged to keep.

We aim to keep PaidLane running at all times but do not guarantee it will be uninterrupted or error-free, and we do not offer a service level agreement. We may take it down for maintenance, and will give notice where we can.

Reminder emails and document delivery depend on third parties and on the addresses you enter. We cannot guarantee that any particular email arrives, and you remain responsible for chasing your own customers if it matters.

PaidLane calculates totals and tax from figures and a tax rate that you enter. It is not accounting, tax or legal advice, and it is not a substitute for an accountant. You are responsible for the amounts on your documents, for the tax you charge, and for meeting your own filing obligations in your country.

PaidLane is a low-cost tool sold to businesses, and this section sets the limits that price assumes. Read it — it is short and it is the part that matters if something goes wrong.

Our total liability to you, for everything arising out of this agreement in any twelve month period, is capped at the amount you paid us in the twelve months before the claim arose. If you have paid us nothing — during the trial, for instance — the cap is the price of one month.

We are not liable for indirect or consequential loss, for lost profits, lost business, lost goodwill, or for the loss or corruption of data to the extent it results from something outside our reasonable control. In particular, we are not liable for an invoice your customer does not pay, or for a job you do not win.

None of that applies where it cannot. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence, or for anything else that cannot lawfully be limited — including rights you have under the South African Consumer Protection Act, and under UK or EU consumer law where it applies to you. If any part of this section is held to be unenforceable, the rest still stands.

You can stop using PaidLane and cancel at any time. We may end the agreement if you break these terms, or on 30 days' notice if we discontinue the service — in which case we will refund any period you have paid for and give you time to export everything. §6 survives the end of this agreement: read-only access and export do not stop because the contract does.

This agreement is governed by the law of the Republic of South Africa, and the courts of South Africa have jurisdiction over any dispute arising from it.

That does not take away rights you have where you live. If you are a consumer in another country, you keep the protection of any mandatory provisions of that country's law, including your right to bring proceedings in your own local courts where that law gives you one. A choice of law cannot override those, and we are not attempting to.

Before anything reaches a court, email hello@paidlane.app. Almost everything is a misunderstanding that can be fixed in a day, and we would much rather fix it.

These terms, together with the Privacy Policy and the Data Processing Agreement, are the whole agreement between us. You may not transfer your rights under them without our consent; we may transfer ours if PaidLane is sold, and would tell you beforehand. If we do not enforce something straight away, we have not given it up.

We may update these terms. For anything that materially affects your rights we will tell you in the app or by email at least 30 days before it takes effect, and continuing to use PaidLane after that is how you accept it. If you do not accept a change, cancel before it takes effect — §6 still applies to your records.